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If you face an issue during the data migration after upgrading Viewtracker to version 4.0.0 or higher, from version 3.2.2 or older, please follow these steps: 

Solution 1: Manually start the migration again

To restart the migration manually, follow these steps:

  1. Activate detailed logging of the Viewtracker App
  2. Go to > General Configuration > Viewtracker > Data Migration Information
  3. Restart the migration job by clicking the Start Migration button

Solution 2: Hard Migration Restart

Please note

  • Requires access to the database
  • Requires a Confluence restart

To do a hard migration reset and let the upgrade task run by automation again, you need to follow these steps:

  1. Uninstall the Viewtracker app
  2. Stop Confluence
  3. Remove the Viewtracker build number from the database with the following SQL command:

    DELETE FROM BANDANA WHERE BANDANAKEY = 'ch.bitvoodoo.confluence.plugins.viewtracker:build';
    DELETE FROM BANDANA WHERE BANDANAKEY LIKE 'ch.bitvoodoo.confluence.plugins.viewtracker.visits_migration%';
  4. Start Confluence again
  5. Activate detailed logging of the Viewtracker App
  6. Install the latest Viewtracker version from the Atlassian Marketplace
  7. The upgrade task will start automatically again, observe it from time to time in the Data Migration Information tab


Info

The Migration task can take some time in larger Confluence instances


If you still face an issue

Please open a Support Request with us, and attach the following informations:

  • A Support-Zip of your Confluence
  • A screenshot from the Data Migration Information tab in Viewtracker configuration
  • Your Viewtracker license SEN-Number