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Depending on your browser, the steps to show the browser console might differ:

Chrome

  1. Right-click on a page and click Inspect;
  2. select Console;
  3. make sure that Preserve Log checkbox is ticked (if you don't see Preserve Log checkbox, click on the cog icon on the right);

  4. reload the page (it should fill with log entries);
  5. right-click anywhere in the Console → Save As... → choose the location to save the file;
  6. send it to the Support team.

Firefox

  1. Right-click on a page and click Inspect Element;
  2. select Console;
  3. activate Persist Logs checkbox;
  4. make sure that all tags are selected (Errors, Warnings, XHR, etc.) and reload the page (it should fill with log entries);
  5. right-click anywhere in the console → Select all → copy the selected content → paste it into a text file;
  6. send it to the Support team.

Edge

  1. Right-click on a page and click Inspect Element;
  2. select Console;
  3. make sure that Preserve Log checkbox is ticked;
  4. select All section → reload the page;
  5. the page should fill with log entries;
  6. take a screenshot of the logs → send it to the Support team.

Internet Explorer 11

  1. Open the page and press F12;
  2. select Console;
  3. make sure that all sections are selected (errors, warnings, etc.) → reload the page;
  4. the page should fill with log entries;
  5. right-click anywhere in the console → Copy All;
  6. paste the content into a text file → send it to the Support team.

Safari

  1. Right-click on a page and click Inspect Element;
  2. select Console;
  3. make sure that Preserve Log checkbox is ticked;
  4. select All and reload the page (it fill with log entries);
  5. click on any entry in the Console log and copy everything (use CMD+A shortcut);
  6. paste the content into a text file and send it to the Support team.

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