Bitvoodoo af oofers the following services for the paid apps available in the Atlassian Marketplace
Enquiries will be handled within 24 hours. All services fulfilled in accordance with our 'best effort' policy.
Opening times: Monday - Friday, 9am – 5pm (CET).
bitvoodoo ag is closed on the following days:
- New Year's Day (1 January)
- St. Berchtold's Day (2 January)
- Good Friday
- Easter Monday
- International Workers' Day (1 May)
- Ascension Day
- Whit Monday
- Swiss National Holiday (1 August)
- Christmas (24 - 26 December)
- New Year's Eve (31st December)
Our support services include:
- Installation support
- Upgrade support
- Troubleshooting of bitvoodoo ag apps
- Help with workarounds
The following services are not included in our support program and are therefore invoiced separately:
- Product training
- Support for clients not in possession of a valid product license or user contract
- Support for clients with apps not supplied by bitvoodoo ag
- Support for clients experiencing problems with Confluence
- Help with Confluence versions no longer supported by bitvoodoo ag apps
- Help with Confluence configurations created by the client himself and not supported by current versions of Confluence.
- Enquiries concerning Beta releases or products still in the development phase.
- Help with problems caused by modifications to bitvoodoo ag Enterprise Theme templates, where those modifications were made by the client himself.
- Language support for clients requiring help in languages other than German and English