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bitvoodoo ag offers the following services for our paid apps available in the Atlassian Marketplace

We will handle any enquiry within 24 hours. All services are fulfilled following our "best-effort" policy.

Opening times: Monday - Friday, 9 am – 5 pm (CET).


bitvoodoo ag is closed on the following days:

  • New Year's Day (1st January)
  • St. Berchtold's Day (2nd January)
  • Good Friday
  • Easter Monday
  • International Workers' Day (1st May)
  • Ascension Day
  • White Monday
  • Swiss National Holiday (1st August)
  • Christmas (24 - 26 December)
  • New Year's Eve (31st December)

Our support services include:

  • Installation support
  • Upgrade support
  • Troubleshooting of bitvoodoo ag apps
  • Help with workarounds

The following services are not included in our support program and are therefore invoiced separately:

  • Product training
  • Support for clients not in possession of a valid product license or user contract
  • Support for clients with apps not supplied by bitvoodoo ag
  • Support for clients experiencing problems with Confluence
  • Help with Confluence versions no longer supported by bitvoodoo ag apps
  • Help with Confluence configurations created by the client and not supported by current versions of Confluence
  • Enquiries concerning beta releases or products still in the development phase
  • Help with problems caused by modifications to bitvoodoo ag Enterprise Theme templates (if the client made those modifications)
  • Language support for clients requiring help in languages other than German and English

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